If you have already registered for an account, simply sign in with your email address and password and you will automatically receive your member discount at checkout. If registering for the first time, use the email associated with your Fairchild Membership, select, “No, I’d like to register,” and then click “Sign in.” Your membership will automatically be linked to your store account, and your member discount will be applied at checkout after you complete the registration form. If you do not know the email address associated with your membership, or your membership is not automatically linked when you click “Sign in,” simply enter the member number found on the back of your membership card when you complete the registration form.
Your member number can be found on the back of your membership card.
If you have created a store account, but forgot to link your member number or you experienced difficulty linking your member number, please contact us at email@example.com.
Please sign in or register as a member following the instructions above in the “Signing in as a Member” section. If you encounter any difficulty purchasing member tickets to an event, please contact us at firstname.lastname@example.org. All tickets can also be purchased in person at The Shop at Fairchild on the day of the event.
To access your eTicket after placing your order:
You can also always access your eTicket in the “purchase history” section of your account.
Please note that eTickets cannot be gift wrapped or gift messaged. If you are sending a gift, you may want to consider purchasing a gift card instead of eTickets.
Please contact us at shop@fairchildgarden and include your name, telephone number, and order number if you have it available. We will look up the order and call you to obtain your credit card information in order to process the refund.
General admission tickets are valid for daytime admission any day of the year and never expire. (Fairchild is closed on December 25.) For event tickets, please contact us at email@example.com to change the date or request a refund.
We make every attempt to ship out all orders by the next business day, but there may be times when it takes us up to three business days to process your order. After your order ships, please allow extra transit time. Gift cards are shipped via U.S. mail. Merchandise orders are shipped via Fed-ex. Please see the Fed-ex delivery estimate map below.
Please note that all Emilio Robba orders are fulfilled directly from the Emilio Robba company. In most cases, all orders are shipped out the next business day, but there may sometimes be a processing time of up to three business days.
If you have an urgent order, please call us at 305.667.1651 x 3305.
We will gladly ship these orders via the U.S. mail. Please contact us at firstname.lastname@example.org or 305.667.1651 x 3305 and let us know the zip code and country where we will be shipping. Please include which items you would like to order. We will respond with shipping options as soon as possible.
Please contact us as soon as possible at email@example.com or 305.667.1651 x 3305. Please provide as much information as possible about the order.
Please contact us as soon as possible at firstname.lastname@example.org or 305.667.1651 x 3305. If the order has not shipped yet, we will gladly change or cancel the order.
When you check out, simply click the “gift options” button on the right side of the page in order to add gift wrap and/or a gift message. These options are always complimentary. Please note that Emilio Robba orders are fulfilled directly from the Emilio Robba company, including gift wrapping and messaging. Please note that tickets cannot be gift wrapped or gift messaged.
You may return merchandise within 30 days of receiving the order. As soon as the items are received, we will process a refund minus the shipping charges. Please package your items securely and send the package via a traceable carrier. Fairchild is not responsible for any damage or loss incurred during return shipping.
Our returns address is:
Attn: The Shop at Fairchild
Fairchild Tropical Botanic Garden
10901 Old Cutler Road
Coral Gables, FL 33156
Please save the entire order for Fed-ex inspection, including the merchandise, the box, and the packing materials. Contact us at email@example.com or 305.667.1651 x 3305 within five days of the receipt of the package. We will ship you a replacement or issue a refund, and initiate a claim through Fed-ex.