Thank you for ordering from fairchildonline.com. Proceeds from this site benefit the education, research, horticulture and conservation programs of Fairchild Tropical Botanic Garden. Orders can also be placed by fax to (305) 663-4944 or by phone at (305) 667-1651 x 3305.
The Shop at Fairchild
Fairchild Tropical Botanic Garden
10901 Old Cutler Road
Coral Gables, Miami, FL 33156
305.667.1651, ext. 3305
www.fairchildgarden.org
If you are a member of Fairchild Tropical Botanic Garden, you will receive a 10% discount on most items on this website. To receive your discount, please add you Member # in the comments field when placing your order.
shop@fairchildgarden.org
Fairchild Tropical Botanic Garden
10901 Old Cutler Road
Coral Gables, Miami, FL 33156
305.667.1651, ext. 3305
www.fairchildgarden.org
If you are a member of Fairchild Tropical Botanic Garden, you will receive a 10% discount on most items on this website. To receive your discount, please add you Member # in the comments field when placing your order.
shop@fairchildgarden.org
Shipping price is based on actual UPS charges plus $1.50 handling. For international orders, we will contact you by email with your shipping quote. We will ask you to confirm the shipping charges before we can ship the order. All international packages are mailed through the United States Postal Service.
Item Availability: All items with an “Order Now” button are in stock and ready to ship. If you do not see an “Order Now” button, this means that we are temporarily out of stock. Please check back, or e-mail us at shop@fairchildgarden.org to check on future availability.
Redeeming Gift Certificates: If you hold a gift certificate and would like to redeem it as payment online, please write the gift certificate # in the comments field and mail it to us at:
The Shop at Fairchild Attn: fairchildonline.com 10901 Old Cutler Road Coral Gables, Florida, 33156
Once we receive the gift certificate, we will ship your purchase.
Back-Order: If we are unable to ship your order in the time frame indicated, we will send you an e-mail. You may choose to wait for the item, or cancel the item by responding to our e-mail.
Address Verification: For your protection Fairchild checks the billing information you provide against your credit card profile. To avoid delay in the shipment of your order please ensure that your billing address precisely matches the name, address and phone number on file with your credit card company.
If the billing information provided does not match what is on file with the credit card provider then your order will be held until we can verify that you are the authorized card user. The billing address for your credit card is usually the address that your bill is mailed to.
The Following Return Policy applies for purchases made from fairchildonline. You may return a product by mail or by bringing it to The Shop at Fairchild, Fairchild Tropical Botanic Garden, 10901 Old Cutler Road, Coral Gables (Miami), Florida 33156.
100% Satisfaction Guarantee
If you are not completely satisfied with your new purchase for any reason, simply return the item to us for an exchange for a similar item of same value, or refund, within thirty (30) days from the date of purchase of merchandise upon the terms and conditions described in this Return Policy.
To obtain a refund, please include a copy of your receipt of purchase. Items returned without a receipt, can be exchanged for other merchandise. The exchange price will be the lowest sale price within the previous three (3) months. Please note, shipping and handling charges are not refundable.
Please allow fifteen (15) days from merchandise return for refund.
Return Instructions: Please follow these instructions prior to returning an item to Fairchild:
Include all required documentation in a box or bubbled envelope: · The item in its original condition · Original packaging and documentation · Proof of purchase Merchandise for exchange or refund must be freight pre-paid and insured for the full purchase price against loss in transit by a traceable carrier such as USPS, UPS or FedEx and addressed to: Fairchild Tropical Botanic Garden Attn: fairchildonline 10901 Old Cutler Road Coral Gables, FL 33156 USA
Return shipped Collect on Delivery (C.O.D.) or postage due will not be accepted. Please do not send us items that do not meet these conditions, as we do not issue refund or exchange for non-qualifying items and cannot return the items to you.
Damaged Merchandise: To protect your shipment against damage, all items are shipped insured. Damaged merchandise refers to damages incurred in transit. Always inspect your package(s) immediately upon receipt. A package that appears to be intact from the outside is not always a true indication that the contents are also intact. Inspecting your package also means that you must open it and inspect the merchandise inside. If your item is damaged, please retain the original packaging and contact UPS at 1-800-PICKUPS for inspection. They will notify Fairchild of the damage and a new item will be shipped to you within five (5) days of notification. If the item is no longer available, or out of stock, we will notify you by e-mail to see if you would like to wait or if you would prefer a refund.
If a shipment is delivered to you in a damaged condition it is your responsibility to report this damage to UPS within twenty-four (24) hours of merchandise receipt.
Item Availability: All items with an “Order Now” button are in stock and ready to ship. If you do not see an “Order Now” button, this means that we are temporarily out of stock. Please check back, or e-mail us at shop@fairchildgarden.org to check on future availability.
Redeeming Gift Certificates: If you hold a gift certificate and would like to redeem it as payment online, please write the gift certificate # in the comments field and mail it to us at:
The Shop at Fairchild Attn: fairchildonline.com 10901 Old Cutler Road Coral Gables, Florida, 33156
Once we receive the gift certificate, we will ship your purchase.
Back-Order: If we are unable to ship your order in the time frame indicated, we will send you an e-mail. You may choose to wait for the item, or cancel the item by responding to our e-mail.
Address Verification: For your protection Fairchild checks the billing information you provide against your credit card profile. To avoid delay in the shipment of your order please ensure that your billing address precisely matches the name, address and phone number on file with your credit card company.
If the billing information provided does not match what is on file with the credit card provider then your order will be held until we can verify that you are the authorized card user. The billing address for your credit card is usually the address that your bill is mailed to.
The Following Return Policy applies for purchases made from fairchildonline. You may return a product by mail or by bringing it to The Shop at Fairchild, Fairchild Tropical Botanic Garden, 10901 Old Cutler Road, Coral Gables (Miami), Florida 33156.
100% Satisfaction Guarantee
If you are not completely satisfied with your new purchase for any reason, simply return the item to us for an exchange for a similar item of same value, or refund, within thirty (30) days from the date of purchase of merchandise upon the terms and conditions described in this Return Policy.
To obtain a refund, please include a copy of your receipt of purchase. Items returned without a receipt, can be exchanged for other merchandise. The exchange price will be the lowest sale price within the previous three (3) months. Please note, shipping and handling charges are not refundable.
Please allow fifteen (15) days from merchandise return for refund.
Return Instructions: Please follow these instructions prior to returning an item to Fairchild:
Include all required documentation in a box or bubbled envelope: · The item in its original condition · Original packaging and documentation · Proof of purchase Merchandise for exchange or refund must be freight pre-paid and insured for the full purchase price against loss in transit by a traceable carrier such as USPS, UPS or FedEx and addressed to: Fairchild Tropical Botanic Garden Attn: fairchildonline 10901 Old Cutler Road Coral Gables, FL 33156 USA
Return shipped Collect on Delivery (C.O.D.) or postage due will not be accepted. Please do not send us items that do not meet these conditions, as we do not issue refund or exchange for non-qualifying items and cannot return the items to you.
Damaged Merchandise: To protect your shipment against damage, all items are shipped insured. Damaged merchandise refers to damages incurred in transit. Always inspect your package(s) immediately upon receipt. A package that appears to be intact from the outside is not always a true indication that the contents are also intact. Inspecting your package also means that you must open it and inspect the merchandise inside. If your item is damaged, please retain the original packaging and contact UPS at 1-800-PICKUPS for inspection. They will notify Fairchild of the damage and a new item will be shipped to you within five (5) days of notification. If the item is no longer available, or out of stock, we will notify you by e-mail to see if you would like to wait or if you would prefer a refund.
If a shipment is delivered to you in a damaged condition it is your responsibility to report this damage to UPS within twenty-four (24) hours of merchandise receipt.
